Innovation that actually works: Rebuilding engagements from the ground up

Many firms have invested in new technology and AI but some see limited value. This session explores the engagement model, the practical blueprint for how work is planned, performed, reviewed and delivered and explains why it must come first. Attendees will learn how rethinking engagement design improves efficiency, consistency and audit quality, where outdated workflows quietly create friction, and how AI delivers real value only when applied at the right stage of the engagement lifecycle. The session also outlines where firms can begin making changes without disrupting existing standards or teams.