The KPI everyone’s ignoring: The human cost of performance

Your financial data may look healthy but what about the people driving it? In this session, accountant and Human Return Index™ founder Kirsty Birch challenges the way organisations measure performance. She reveals how burnout, culture and leadership risks surface in your numbers long before crisis hits. Using the Human Return Index™, she shows how to measure people risk, convert wellbeing into measurable ROI, and build workplaces where profit and performance thrive together.