The numbers you can’t see: Why most firms are flying blind on capacity and margin

Most firms know their fee income to the penny but can’t answer five basic questions about how that income is actually earned. What’s your recovery rate by service line? How much WIP is sitting over 90 days? Where is senior partner time really going? This session exposes the gap between what firms know about their clients’ businesses and what they know about their own — and why that gap is where margin quietly disappears. You’ll leave with a practical self-diagnostic you can run on Monday morning, and a framework for turning time from an admin task into the commercial input that drives your firm’s profitability.